FAQs

1. What payment methods are accepted on Marcha?

We accept payment by credit/debit card (Visa, Mastercard, American Express), PayPal and bank transfer.

2. What is the estimated delivery time?

Delivery time varies depending on your location and the product ordered. Typically, orders are shipped within 1-3 business days and delivered within 5-10 business days.

3. Can I return an item if I am not satisfied?

Yes, we offer a 30 day return policy. If you are not completely satisfied with your purchase, you may return the item to us in its original condition for a refund or exchange.

4. Does Marcha ship internationally?

Yes, we ship our products worldwide. Please note that additional shipping charges may apply for international deliveries.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can go directly to your “track my order” page.

6. Are Marcha products covered by a warranty?

Yes, all our products are covered by a one-year warranty against manufacturing defects. If you have a problem with your product, please contact us for assistance.

7. How can I contact Marcha customer service?

You can contact us by email at support@marcha.com or via our contact form on our website. Our customer service team will be happy to help you.

8. Does Marcha offer any promotions or discount codes?

Yes, we regularly offer special promotions and discount codes to our customers. Be sure to sign up for our newsletter to be informed of exclusive offers.

9. Are the products sold on Marcha authentic?

Yes, we work directly with trusted manufacturers and suppliers to bring you high quality and authentic products.

10. How can I be informed of new products and special offers from Marcha?

To be informed of news, promotions and special offers from Marcha, you can subscribe to our newsletter on our website or follow us on social networks.